1 Message


100 Points

Wed, Feb 9, 2022 10:55 AM

Phone Crashes

There is an issue when going from the 'find device' function inside the app and/or website. Whenever I go to explore this option my phone randomly crashes. The phone also gets very hot from the crash.



652 Messages


11.4K Points

Il y a 4 m

Hi, dylan2davies


Welcome to Trend Micro Home Users Community.


I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
Please also provide us the following information:
1. Android version:
2. Model of your phone: 
3. Trend Micro Mobile Security version:
4. Exact Error message if any
5. Screenshots of the problem if possible

Awaiting for your response

- TM_Rochelle

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