T
Neophyte

Neophyte

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1 Message

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100 Points

Wed, Aug 18, 2021 6:22 PM

Closed

Parental controls

Having issues with the parental controls not locking apps on my Android.

Brand User
tm_kath

 Superstar

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589 Messages

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8.2K Points

4 m ago

Hi titoniyobernard,

 

Welcome to Trend Micro Home Users Community!

 

To resolve the issue, you may try to:

 

1. Turn off then turn on App Lock

2. Remove then add the app you are trying to lock from the App Lock.

3. Make sure Trend Micro Mobile Security and the app you are you are trying to lock are on their latest versions.

4. Restart your device.

 

I hope this helps.

 

- TM_Kath

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