T
Neophyte

Neophyte

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1 Message

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100 Points

Wed, Aug 18, 2021 8:52 PM

Closed

Notice keeps popping up over my keypad

Every app or screen or page l access on my phone l get this black pop up that tells me l am protected... l know this! I turned off notifications l uninstall trend micro l reinstalled it l cleared all trend files this message keeps popping up and suspends what l am doing for about 3 seconds l can't play a video or type or go to a new screen until it disappear. I am getting really annoyed and l am already looking at just getting something free off the playstore. This is annoying it just started popping up about a month ago. How can l get rid of this reminder telling me obvious things. Please just sort this out in your next update 

Brand User
tm_kath

 Superstar

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589 Messages

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8.2K Points

4 m ago

Hi thurstonmanuel,

 

Welcome to Trend Micro Home Users Community!

 

Let us try to isolate the issue first to check what causes the issue so we can provide the appropriate troubleshooting steps.

 

Turn off Web Guard. If the issue doesn't persist, turn back on the Web Guard and check if Trend Micro Mobile Security is added on Accessibility and Power-Saving mode.

 

Let us know how it goes.

 

- TM_Kath

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