C
Neophyte

Neophyte

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7 Messages

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310 Points

Sun, Aug 15, 2021 2:24 PM

Closed

Not able to fix errors

My security risks say I have 3 risks, but I'm not able to fix them?  Why?

Brand User
tm_cathy

 Superstar

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523 Messages

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8.2K Points

4 m ago

Hi, cjharris1956!

 

Welcome to Trend Micro Home Users Community.

 

May I know what is the exact message that you get? I would like to ask for a further description of what you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Please also provide us the following information:

  1. Exact Error Message if there's any.
  2. Screenshots of the problem if possible.

In the meantime, you may refer to this link below:

Things to fix after running a scan

 

- TM_Cathy

Neophyte

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7 Messages

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310 Points

@catherine_joy_dela_cruz   Strangers can easily track you on Facebook

Neophyte

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7 Messages

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310 Points

4 m ago

They show the fixes, I click on "Fix All", it runs a bit, then says it was not able do it, try agaun later?  Why can't it do it?  It was able to find it ok. 

Brand User
tm_cathy

 Superstar

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523 Messages

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8.2K Points

Thank you for your response, cjharris1956.

 

Instead of tapping Fix All, please try to fix them 1 at a time. We would also appreciate it if you can send us a screenshot of the risks found so we can further check.

 

Let us know how it goes.

 

- TM_Cathy

Neophyte

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1 Message

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70 Points

4 m ago

Mt errors will not fix either becoming very very annoying!!!!!!

Brand User
tm_kim

 Superstar

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533 Messages

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7.2K Points

Hi, pam_pearson.

 

May I know what error are you getting? In which of these permissions are you having a hard time enabling?

 

 

Awaiting for your response.

 

- TM_Kim

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