T
Neophyte

Neophyte

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3 Messages

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150 Points

Tue, Apr 12, 2022 3:29 PM

Closed

Answered

My device won't let me authorise trendmicro permission

I try to allow trend micro permissions and I get a notification saying an app is blocking my permission

Neophyte

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3 Messages

 • 

150 Points

8 months ago

Please help me

 

Note: This comment was created from a merged conversation originally titled Malware not letting trend micro work

Legend

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753 Messages

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13.4K Points

8 months ago

Hi marsden,

 

Welcome to Trend Micro Home Users Community.

 

May I know if you have other antivirus apps aside from Trend Micro?

 

Please try to follow this steps also:

  • Go to Settings > Apps > Special Access > Draw Over Other Apps

See which apps have permission to draw over other apps, and turn them off one by one until the problem goes away.

 

You may follow this link on how to allow permission on Trend Micro Mobile Security: Things to fix after running a scan on Android

 

Hope this helps.

-TM_Rochelle

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