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Neophyte

Neophyte

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1 Message

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100 Points

Tue, Sep 14, 2021 7:14 AM

Mobile hangs a lot

I am using Moto X and it hangs a lot while installing this app. What will be the solution. I have checked while uninstalling it is working fine.

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Brand User

 Superstar

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456 Messages

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6.9K Points

4 d ago

Hi,premvadan27!

 

Can you try to reinstall the app? This will allow us to check if the issue still persists. We'd also need the version of the Trend Micro Mobile Security and your phone's Android version.

 

Just In case you encounter the same issue, clear Trend Micro Mobile Security's cache from settings. Here's how:

  1. Go to Settings, then Storage
  2. Tap Other apps
  3. Look for Mobile Security and tap Clear cache.

Let us know how it goes.

 

- TM_Cathy