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Fri, Feb 12, 2021 1:12 PM

Closed

Acknowledged

Major Issue: Phone Lock ; Mobile Security for Android V 12.2.0

Dear Support Team,
a few days ago I just wanted to change the SD storage card within my Galaxy S10 - while having the sim protection enabled. SIM and storage card are on the same SIM tray.

This caused the lock of the phone.

Without expecting that I was really boned; having the relevant asked passphrase IN the phone which Mobile Security did lock!

My understanding of the sim protection feature is, that the phone should be locked if one inserts another than the registered SIM e.g. in a case of theft or similar. Not that the telephone locks when the correct SIM Card is only put out and in again.

May someone tooks that issue as serious as it appeared to me and as a suggestion for improvement.

Sincerely
Timo