Lost Device Location not working

I have deleted and re-installed both the Trend app on my phone ( Samsung Note4 Android version 6.0.1 ) plus the complete version of Max Security on my desktop. I have sent every screenshot that Trend have requested plus a couple more about my phone but have received no help in resolving this. I have even

suggested that I won't re-new my very expensive subscription but even that has been ignored. WHAT MORE DO I NEED TO DO????

Responses

I

icthomson

Neophyte

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3 Messages

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140 Points

7 months ago

I forgot to say that I have even re-calibrated my phone by waving it around outside as stated in the "Maps" app.

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I

icthomson

Neophyte

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3 Messages

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140 Points

7 months ago

Oh well never mind at least I have tried.

1

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tm_kim

Legend

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682 Messages

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10.1K Points

Hi, icthomson.

We would like to check on this further. May I know the exact issue you are experiencing with the Lost Device Protection? If you could share with us here the screenshots of the issue you are experiencing, that would be better. We would love to assist you!

- TM_Kim

7 months ago

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