I
Neophyte

Neophyte

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3 Messages

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140 Points

Mon, Jul 18, 2022 4:24 AM

Closed

Lost Device Location not working

I have deleted and re-installed both the Trend app on my phone ( Samsung Note4  Android version 6.0.1 ) plus the complete version of Max Security on my desktop. I have sent every screenshot that Trend have requested plus a couple more about my phone but have received no help in resolving this. I have even

suggested that I won't re-new my very expensive subscription but even that has been ignored. WHAT MORE DO I NEED TO DO????

Neophyte

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3 Messages

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140 Points

2 m ago

I forgot to say that I have even re-calibrated my phone by waving it around outside as stated in the "Maps" app.

Neophyte

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3 Messages

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140 Points

2 m ago

Oh well never mind at least I have tried.

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

Hi, icthomson.

 

We would like to check on this further. May I know the exact issue you are experiencing with the Lost Device Protection? If you could share with us here the screenshots of the issue you are experiencing, that would be better.  We would love to assist you!

 

- TM_Kim

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