O
Neophyte

Neophyte

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1 Message

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100 Points

Mon, Mar 28, 2022 7:06 PM

Is there a money-back guarantee for in-app purchases from Android/Apple?

I'd to like to know if in-app purchases made from via the Play Store or Apple Store also have Trend Micro's 30-day money-back guarantee? I imagine www.findmyorder.com wouldn't have any product purchases from 3rd party sources in its database. Please let me know what the refund request process is like in this case? 

Thank you.

P.S: I don't have a Trend Micro license anymore, but I'd like to know the process.

Brand User
tm_cathy

 Superstar

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576 Messages

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9.3K Points

Il y a 3 m

Hi, osama-tahir!

 

For in-app purchases, the refund process is the same as the other apps on Play Store and Apple Store. You may request a refund within 24-48 hours. For your reference you may refer to these links below:

 

Play Store Refund Process: https://support.google.com/googleplay/answer/7018481

 

App Store Refund Process:

https://support.apple.com/en-us/HT204084

 

Hope this helps.

 

- TM_Cathy

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