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Neophyte

Neophyte

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1 Message

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100 Points

Tue, Aug 17, 2021 4:21 AM

Closed

Certification

None on my tablet after installing Trend Micro

Brand User
tm_kim

 Superstar

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533 Messages

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7.2K Points

4 m ago

Hi, willbehm.

 

Are you trying to activate your Trend Micro subscription on your tablet? I have checked your account and I can see a Samsung Galaxy Tab S4 10.5 (SM-T835) that is activated. If the activation doesn't reflect on your tablet, please follow the steps below:

 

1. On the Trend Micro app, please tap the 3-dot icon at the top-right corner then go to Settings. 
2. On the Settings, tap "Sign out" to sign out your Trend Micro account. 
3. Please tap the 3-dot icon at the top-right corner again then go to Settings. 
4. On the Settings, tap "Set up Account" then sign in to your Trend Micro account.

 

Hope this helps. Let us know if you need further assistance.

 

- TM_Kim

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