T
Neophyte

Neophyte

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1 Message

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100 Points

Thu, Jun 23, 2022 4:43 AM

Apps not opening when Trend Micro running

I have a Samsung S21. Over about the last 4 weeks several apps fail to open when Trend Micro in installed (eg. BBC Sounds, Facebook, DuckDuckGo).

If I Restart my S21 the apps work for a short time but later won't run properly.

If I uninstall Trebd Micro the apps run OK.

Brand User
tm_kim

 Superstar

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652 Messages

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9.5K Points

11日前

Hi, trp6009.

 

Are you getting any error messages whenever you are opening those apps? If yes, please send us a screenshot. 

 

Kindly provide the following details below as well:

 

1. Trend Micro Mobile Security version

2. Protection Strength level:

  1. Open the Mobile Security app.
  2. Tap Security Scan.
  3. Check which Protection Strength level was selected

3. Is the App Privacy Scan feature enabled?

  1. Open the Mobile Security app.
  2. Tap Security Scan.
  3. Check App Privacy Scan if it has a checkmark on its side

4.  Android version

 

Awaiting for your response.

 

- TM_Kim

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