P
Neophyte

Neophyte

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1 Message

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100 Points

Sun, Mar 6, 2022 3:15 PM

Android 11 phone with problem keeping accessibility setting on

I have read the comments regarding this problem and have insured battery saver is off, etc.  But the problem persists.  Having used Trend Micro for two months, I am impressed with it, but if I cannot find a solution for this problem there are other protection/security software that does not have this problem.  Any help would be appreciated.  Thank you.

Legend

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695 Messages

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12.3K Points

Il y a 4 m

Apologies for the inconveniences this has cause you, paulinus2

 

Welcome to Trend Micro Home Users Community!

 

May I know what is the model of your phone and the version of Trend Micro installed? (Click here on how to check Mobile Security for Android app version). 

 

To resolve this please follow this guide: Web Guard keeps turning off (Mobile Security for Android)

 

By the way, you may also manage your Trend Micro subscription on our online portal.

 

Awaiting for your response. 

- TM_Rochelle

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