dhartfl's profile
Neophyte

Neophyte

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6 Messages

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210 Points

Thu, Jul 15, 2021 9:50 AM

"Display over other apps" on Android covers buttons/controls in the other apps

If I enable the "Display over other apps" option, the TrendMicro notification covers controls or buttons on the apps which prevent some of the functions in the other apps. I don't see a way to move the TrendMicro notification to another area on the screen, or a way to temporarily minimize or close the notification. If I disable the option TrendMicro constantly warms me that the option is disabled. If you cannot fix the ability to move or minimize the notification you should at least offer the ability to exclude the warning about having the option disabled from the security warnings. 

Brand User
tm_angelo

Prodigy

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278 Messages

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5.2K Points

3 m ago

Hi dhartfl,

 

Welcome to Trend Micro Home Users Community!

 

Kindly check if you have pending Trend Micro mobile security updates as well as system updates. If there is kindly update to the latest version and monitor if the issue is still there.

 

Also, please provide us the following information:

 

1. On what device and its Operating System Version.
2. Screenshots of the problem if possible.
3. Is your mobile device font size set to max?

 

Awaiting for your response.

 

-TM_Angelo

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