J
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Jun 1, 2021 2:26 AM

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Answered

what is NEIKEv2Provider and what is "privatekey"?

I have a Trend premium subscription as part of my partner John Eyre's 3 year subscription and on login to my iMac I keep getting asked for NEIKEv2Provider and  "privateKey password in my keychain"?  How do I find the password?  

Thanks

Cynthia Witney

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

1 year ago

Hi johneyre,

 

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

 

Also, please provide us the following information:

 

1. On what device and its Operating System Version.
2. Exact Error Message if there's any.
3. Screenshots of the problem if possible.

 

Thanks

 

-TM_Angelo

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