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Neophyte

Neophyte

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3 Messages

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150 Points

Tuesday, June 20th, 2023 8:35 AM

Closed

Website filter doesn't block explicit adult sites on mac

I have a Trend Micro licence on another account (and computer) and I turned on the website filter blocking 3 categories on it : erotic, nudity and pornography...
But it doesn't work right now and idk why.
What can I do ?

Brand User

Trend Security Expert

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97 Messages

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2K Points

6 months ago

Hi @xxnoyx

The website filter feature of Trend Micro Antivirus for Mac works along with Trend Micro Toolbar for Mac. Make sure to download the Trend Micro Toolbar extension on your preferred browser.

How to add Trend Micro Google Chrome Toolbar for Mac | Trend Micro Help Center

How to add Trend Micro Toolbar in Mozilla Firefox on Mac | Trend Micro Help Center

If you are still getting the same issue, may we know if you are having the issue with other categories in the website filter?

(edited)

Neophyte

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3 Messages

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150 Points

@tm_chris​ Thanks, I did that, but the extension for google but it tells me that I should install trend micro antivirus for a better protection. I already have it though.
And is the extension linked to the app so that the website filter work ?

Thanks

Brand User

Trend Security Expert

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154 Messages

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3.2K Points

Hi @xxnoyx​, 

Yes, the Trend Micro Toolbar is needed to make the website filter of Antivirus for Mac work on your computer. 

If you have installed Trend Micro Toolbar and it's still asking you to install Antivirus for Mac, You may check if it is enabled and running. It's possible that it's installed but not actively protecting your system. 

To check if it is enabled, kindly follow the instructions below:

  1. Open Trend Micro Antivirus for Mac.
  2. On overview, Turn 'Real-Time Scanning', 'Web Threat Protection, and 'Camera & Microphone Protection' On.
  3. Also, try to update it by clicking the Update button.

Please let us know if these work. 

I hope this helps!


(edited)

Neophyte

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3 Messages

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150 Points

@tm_carlo​  Perfect, It works

Brand User

Trend Security Expert

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154 Messages

 • 

3.2K Points

Hi @xxnoyx​, 

That's great! Thank you for the update. 

Have a nice day!

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