P
Neophyte

Neophyte

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2 Messages

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120 Points

Sat, Jan 2, 2021 4:54 AM

Closed

Answered

Updated subscription

Hi. I have just updated my annual subscription to Premium Security 2021, and downloaded the "latest" version. The installer now tells me that there is a newer version running on my Mac, so installation will stop. Why have I been supplied with an older version, please?

Paul B

NZ

Neophyte

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3 Messages

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140 Points

2 years ago

symbol next to 6

Brand User

Hustler

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98 Messages

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1.9K Points

Hi, dbwalker

 

I already replied to your private message with the concern: 

my devices covered with trend

 

For any updates, you may reply to that thread. 

 

Thank you,

-TM_JD

Brand User

Hustler

 • 

98 Messages

 • 

1.9K Points

2 years ago

Hi, paulieb!

 

Welcome to Trend Micro Home Users Community! 

 

Possible that your current Trend Micro Antivirus for Mac is already in the latest version. To check if you already have the latest version kindly access the link below:

 

Check if you have the latest version of Antivirus for Mac

 

If you have version 11 already then there's no need to install the program. 

 

Feel free to contact us again for other concerns. 

 

Thank you,

-TM_JD

Neophyte

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2 Messages

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120 Points

Hi. I have the latest version already installed. However, after renewing my subscription, it still shows that my subscription expires soon. When does the new subscription start, as I'm concerned that my protection will stop.

Regards

Paul B

Brand User
tm_karr

Prodigy

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231 Messages

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4.4K Points

Hi, paulieb

 

Welcome to Trend Micro Home Users Community.

 

The additional subscription for your renewal would normally be automatically extended to your account

 

Kindly try to close and open the Main Console to check if it is changed and extended. If you are using Mobile Security please try to sign-out and sign-in back again using your Trend Micro Account

 

Let me know if this helps 

 

Regards

TM_Kar

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