J
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Jul 5, 2022 11:48 AM

Closed

Unable to Quarantine Genieo on Time Machine

Hi there,

I get lots of unable to quarantine OSX_Genieo* messages.  The location is in my Time Machine backups.  Is there a way to clean my Time Machine Backups?  Can I ignore these messages?

Legend

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753 Messages

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13.4K Points

Il y a 3 m

Hi jeshandcarls,

 

Welcome to the Trend Micro Home Users Community! 

 

To further check this, may we ask for the following information below? 

 

1. Exact detection or threat type if any

2. Exact File Path of the detection

a. On the Logs screen, select a specific log type - Scan Results

b. Click Export.

c. Select a location you want to save the logs file, then click Save. The file will be saved as .CSV file.

d. Open the log file and copy the full file location of the detection.

3. Screenshots of the problem if possible.

 

How to take a screenshot to send to Trend Micro Technical Support

 

Awaiting for your response

 

- TM_Rochelle

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