R
Neophyte

Neophyte

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1 Message

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70 Points

Tue, Aug 25, 2020 2:37 AM

Closed

Unable to Download an Update

Selecting Update Now. Error Message - trend micro unable to download an update could not connect to the update server

Brand User

Legend

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739 Messages

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10.2K Points

2 years ago

Hi robnicholls,

 

Can you check if you have a stable internet connection? Also, try to connect to a different WiFi or use mobile hotspot to check if the update will proceed. 

 

Please provide the following details as well:

1. Antivirus for Mac Version

How to check if you have the latest version (Antivirus for Mac)

 

2. macOS Version

Find out which macOS your Mac is using

 

- Reine

 

 

 

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