1 Message


70 Points

Tue, Aug 25, 2020 2:37 AM


Unable to Download an Update

Selecting Update Now. Error Message - trend micro unable to download an update could not connect to the update server

Brand User



739 Messages


10.2K Points

2 years ago

Hi robnicholls,


Can you check if you have a stable internet connection? Also, try to connect to a different WiFi or use mobile hotspot to check if the update will proceed. 


Please provide the following details as well:

1. Antivirus for Mac Version

How to check if you have the latest version (Antivirus for Mac)


2. macOS Version

Find out which macOS your Mac is using


- Reine




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