I
Neophyte

Neophyte

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4 Messages

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110 Points

Fri, Oct 2, 2020 3:07 PM

Closed

TrendMicro AV for MacOS - padlock unlocked for Admin changes

I upgraded to TrendMicro AV for Mac 2021 yesterday. The version is 11.0.1869. I notice now that after a reboot of my Macbook, when i open TrendMicro AV, the padlock for Admin changes is constantly unlocked. I have to manually lock it. This was not an issue for prior version of TrendMicro AV for Mac. How do i get the pad lock to be in locked state by default. I was never prompted to unlock it. The padlock is unlocked after a reboot of my Macbook constantly. Please help.

Brand User

Hustler

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116 Messages

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1.8K Points

2 years ago

Hi ixalam,


Welcome to Trend Micro Home Users Community.

 

This is not how usually the program behaves. To isolate the issue if it was caused by upgrading the Trend Micro Antivirus for Mac you can try and disable the program and check if the same issue persists.

 


Here is the link on how to disable Antivirus for Mac.

 


Awaiting your response.

 


 
- TM_Aly

Neophyte

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4 Messages

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110 Points

@alyssa_alonzo Hi there. I went ahead and clicked on "Shut down TrendMicro Antivirus" from the status menu. And then i rebooted my Macbook. TrendMicro AV started up but then again, and the padlock was unlocked again. Do i need to open a support ticket for this?

Brand User

Hustler

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116 Messages

 • 

1.8K Points

Thank you for the update ixalam. Would it be okay with you to reinstall the Trend Micro Antivirus for Mac?

 

You may click here for the link on how to install the program.

 

If the same issue persists, kindly provide us a screenshot.

 

Awaiting your response.

 

 

-TM_Aly

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