
Neophyte
•
1 Message
•
100 Points
Trend Micro AntiVirus quits unexpectedly
Just installed Trend Micro Premium Security Suite on macOS Ventura. Every time I attempt to scan, the program quits with an error: "AFMMainUI quit unexpectedly".
Anyone else experienced this? Any solutions out there?
tm_kath
Trend Security Expert
•
766 Messages
•
15.4K Points
11 months ago
Hi @movable_tripped_0t,
Welcome to Trend Micro Home Users Community!
We are already aware of this issue and now have a hotfix for this issue. Kindly please follow the steps below:
App crash in Mac OS hotfix
Let us know here the result.
We'll also appreciate it if you can provide us with the following:
- TM_Kath
0
0
zoiks
Neophyte
•
3 Messages
•
110 Points
10 months ago
I am getting the same error: AFMMainUI quit unexpectedly
I tried your solution including downloading the hotfix. But when I try to open the hotfix file, my Mac responds with "You can’t open the application “iTIS_115_mac_AFMMainUI_hfb.app” because it may be damaged or incomplete."
I tried downloading and opening this file twice, and both times, I got this error.
My machine is a 2022 MacBook Air M2 with 16 GB Ram.
I am running Mac OSX version: 12.6.1 (21G217) (Monterey).
Please advise.
6
zoiks
Neophyte
•
3 Messages
•
110 Points
10 months ago
Hey there, sorry for the tardy reply.
The hot fix worked great. The app no longer crashes.
Thanks!
1