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movable_tripped_0t
Neophyte

Neophyte

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1 Message

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100 Points

Wednesday, November 16th, 2022 3:42 AM

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Trend Micro AntiVirus quits unexpectedly

​Just installed Trend Micro Premium Security Suite on macOS Ventura.  Every time I attempt to scan, the program quits with an error: "AFMMainUI quit unexpectedly".  ​

​Anyone else experienced this?  Any solutions out there?​

Problem

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Updated 

4 months ago

154

3

Brand User
tm_kath

Veteran

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762 Messages

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15.1K Points

4 months ago

Hi @movable_tripped_0t, 

Welcome to Trend Micro Home Users Community!

We are already aware of this issue and now have a hotfix for this issue. Kindly please follow the steps below:

  1. Download the file below, then extract and run it.
    App crash in Mac OS hotfix
  2. Restart the macOS.
  3. Open the Main console and monitor the issue for a few minutes and check if the issue persists.

Let us know here the result.

We'll also appreciate it if you can provide us with the following:

  1. Mac OS Version
  2. Trend Micro Antivirus for Mac build version


- TM_Kath

0

0

zoiks

Neophyte

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3 Messages

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110 Points

4 months ago

I am getting the same error: AFMMainUI quit unexpectedly

I tried your solution including downloading the hotfix. But when I try to open the hotfix file, my Mac responds with "You can’t open the application “iTIS_115_mac_AFMMainUI_hfb.app” because it may be damaged or incomplete."

I tried downloading and opening this file twice, and both times, I got this error.

My machine is a 2022 MacBook Air M2 with 16 GB Ram.

I am running Mac OSX version: 12.6.1 (21G217) (Monterey).

Please advise.

6

Brand User
tm_kree

Technoid

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700 Messages

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27.1K Points

Hi @zoiks​! 

You need to upgrade your Trend Micro Security for Mac to version 11.5.

Here's How to install Trend Micro Antivirus for Mac

Let me know how it goes!

4 months ago

0

chadbonvillain

Neophyte

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2 Messages

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90 Points

I'm also experiencing the same issue with the "AFMMainUI quit unexpectedly" error.  My version of Trend Micro Antivirus for Mac is 11.5.1318 and I still receive the "You can’t open the application “iTIS_115_mac_AFMMainUI_hfb” because it may be damaged or incomplete." message when trying to open the hotfix file. My Mac OS version is Ventura 13.0.1. Please advise.  Thank you.

4 months ago

0

zoiks

Neophyte

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3 Messages

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110 Points

@tm_kree​ 

I am still getting the error. I am running 11.5.

This is part of the error:

Please Advise. I just renewed my subscription. Your site took the money 5 days early. !?

4 months ago

Brand User
tm_kath

Veteran

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762 Messages

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15.1K Points

Hi @zoiks​ and @chadbonvillain, 

Can you please verify if the hotfix was properly opened? Here's the proper way to open it:

  1. Click the button below to download the hotfix:

    Download Hotfix

  2. Click iTIS_115_mac_AFMMainUI_hfb.app.zip to extract the hotfix.
  3. Click iTIS_115_mac_AFMMainUI_hfb.app to run the file.
  4. Follow the prompts to install the hotfix.
  5. Restart your Mac to apply the changes.

- TM_Kath

4 months ago

0

chadbonvillain

Neophyte

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2 Messages

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90 Points

Hi @tm_kath ,

I was able to install the hotfix file this time.  Not sure why the installation was not successful before.  And Trend Micro Antivirus seems to be working fine now.  Thank you so much!!

Hope you have a great day.

4 months ago

zoiks

Neophyte

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3 Messages

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110 Points

4 months ago

Hey there, sorry for the tardy reply.

The hot fix worked great. The app no longer crashes.

Thanks!

1

Brand User
tm_kree

Technoid

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700 Messages

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27.1K Points

@zoiks​ thanks for the updated.

Have a good day!

4 months ago

0

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