1 Message


70 Points

Fri, Nov 20, 2020 12:06 AM


New Big Sur

I upgraded to the latest version of Antivirus for Mac to work with Big Sur. While it worked for a couple of days, I've started receiving an error message: "Unable to continue. Restart.. If the problem persists, please contact Trend Micro for help". I went to the Help Center via the error dialogue box and it indicated that incompatible software could be the cause; however, in reviewing my Applications folder, I have none of the listed problematic software on my computer. Now Antivirus is completely nonfunctional.

Brand User



361 Messages


5.4K Points

2 years ago

Hi, saunderi!


Thanks for reaching out! We apologize for the inconvenience that this has caused you. To resolve this issue, please refer to the instructions provided on the link below: 

Unable to Continue: Restart Trend Micro Internet Security

Hope this helps. Let us know if you need further assistance.



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