S
Neophyte

Neophyte

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2 Messages

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120 Points

Fri, Apr 30, 2021 6:04 PM

Closed

Resolved

My Trend Micro for Mac won’t let me manually do a scan

I can do an update, but when I hit “scan”, it won’t do anything. I have been trying to San manually for about a week. It doesn’t scan at all. How do I fix this?

Brand User

Legend

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739 Messages

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10.2K Points

2 years ago

Hi s.ryan007,

 

Welcome to the Trend Micro Home Users Community!

 

Please check if there's an existing scan window, it's possible that it's already scanning. You may try to restart the Trend Micro program as well to refresh it. Try exiting Antivirus for Mac via system tray then reopen it to run a scan.

 

How to turn ON/OFF Trend Micro Antivirus for Mac

 

Let us know what happens after, thanks!

 

- TM_Reine

 

Neophyte

 • 

2 Messages

 • 

120 Points

that did not resolve my issue. Still cannot run a scan!!

Brand User

Legend

 • 

739 Messages

 • 

10.2K Points

2 years ago

Hi s.ryan007,

 

May I know more details about your Mac?

 

  1. Please check the Mac OS version, here's how: Find out which macOS your Mac is using
  2. Check for any available Mac OS updates.

Once updated, try to restart your Mac and check if you're able to scan with Trend Micro. If it's still not initiating, you may proceed to reinstall the program based on your Mac version.

 

How to upgrade Antivirus for Mac to the latest version

 

- TM_Reine

 

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