1 Message


100 Points

Wednesday, July 3rd, 2024 6:06 AM

Help. my scan and updating has frozen again

My scan and update capabilities have frozen again.

Brand User

Trend Security Expert


15 Messages


350 Points

20 days ago

Hi @peco0059 

Welcome to Trend Micro Home Users Community!

To further help you we would like to request the following information.


  • Version of Trend Micro installed:
  • OS Version:
  • Size of RAM:
  • When did this start to happen?
  • Have you tried to restart the Trend Micro app then try again?



Looking forward to your response.


Thank you!


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