Deep Scan

Hi ncsrmmf,

 

Welcome to the Trend Micro Home Users Community! 

 

Sorry to hear that. We've recently released the latest version of Trend Micro Security, try upgrading to the latest version.

 

You can also check on the links below in order to help you in completing a full scan:

 

How to scan (Trend Micro Security for Windows)

 

Hope this helps. Let us know if you need further assistance.

 

- TM_Rochelle