I
Neophyte

Neophyte

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5 Messages

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180 Points

Tue, Aug 9, 2022 8:13 AM

wifi protection

won't connect - all other devices have installed correctly.

each time I hit the connect button - it flashes back to disconnected

Brand User
tm_karr

Prodigy

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231 Messages

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4.4K Points

Il y a 2 m

Hi, iandtudor

Please check if the date and time are synced with the device.  Adjust the timezone if needed.


Also, please check for conflicting apps any other VPN apps would be considered as conflict with the WiFi Protection. Uninstall the conflicting programs and make sure to delete the remnants.

Hope this helps! In case you need more help, please let us know immediately.
 
-TM_Kar

Neophyte

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5 Messages

 • 

180 Points

Il y a 2 m

time and date are correct.
no other VPN apps installed

Neophyte

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5 Messages

 • 

180 Points

Il y a 2 m

reinstalled and deleted the Wifi Protection App multiple times.
works fine on all other devices - just not the newest device.

any other insights

Legend

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753 Messages

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13.4K Points

Hi, iandtudor

 

Trend Micro VPN Proxy One Pro is turned ON and enabled, its VPN connection keeps on disconnecting happens because of the following reason below:

  • The app may not be properly installed or configured.
  • There may be a conflicting third-party app on your device.
  • your Wi-Fi is unsupported
  • your connection is unstable
  • incomplete Wi-Fi setup

The following steps on the link below may also help you resolve the problem:  

Fix "Cannot Connect to the VPN" error from WiFi Protection

 

Just to inform you, Trend Micro Public WiFi Protection is also called Trend Micro VPN Proxy One Pro.

 

If the steps on the link above will not work, can you please provide your device details so we can assist you further?

1. Android version:

2. Model of your phone: 
3. WiFi Protection version:
4. Screenshots of the problem if possible

 

Let us know how it goes by replying on this thread.

- TM_Rochelle

(edited)

Neophyte

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5 Messages

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180 Points

Thanks rochelle,

have tried all of the above, nb all other apple devices I have at home connected and installed correctly.

having issues on my MacBook Air 2022

App is Trend Micro WiFi Protections (again on all four devices)

Legend

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753 Messages

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13.4K Points

Thank you for the response, iandtudor

 

Please try to change the VPN Server Location to US-West and check if the issue still persists.

 

Let us know the update by responding to this thread. Thanks!

 

- TM_Rochelle

Neophyte

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5 Messages

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180 Points

HI Team - have changed to US-West, works fine now (even though all other devices can use Australia as its VPN location.

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