A
Neophyte

Neophyte

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2 Messages

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120 Points

Mon, Sep 27, 2021 2:06 AM

Trying to download on to Iphone

I am trying to download onto my IPhone and it is saying the cover has expired. Will expire in Jan 22. What do I do to ensure I have cover on my phone

Brand User
tm_kim

 Superstar

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484 Messages

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6.2K Points

23 d ago

Hi, adele.g.56.

 

Let's try reactivating your subscription on the Trend Micro Mobile Security app. Make sure to follow the steps below:

 

1. Open your Trend Micro app. 
2. Scroll down then tap Settings. 
3. On the Settings, "Sign out" to sign out your Trend Micro account.
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.

 

Let us know if you need further assistance.

 

- TM_Kim

Neophyte

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2 Messages

 • 

120 Points

22 d ago

I have tried this a couple of times and still shows expired. What next?

Brand User
tm_cathy

 Superstar

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483 Messages

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7.4K Points

22 d ago

Thank you for your response, adele.g.56.

 

Upon checking here, you already have 4 devices registered on your subscription. You'll need to delete one to protect your phone. Sign in to your Trend Micro MyAccount to check and delete.

 

You may refer to this link below for more information:

How to transfer Trend Micro protection

 

- TM_Cathy

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