
Neophyte
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2 Messages
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120 Points
Trying to download on to Iphone
I am trying to download onto my IPhone and it is saying the cover has expired. Will expire in Jan 22. What do I do to ensure I have cover on my phone
Neophyte
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2 Messages
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120 Points
I am trying to download onto my IPhone and it is saying the cover has expired. Will expire in Jan 22. What do I do to ensure I have cover on my phone
tm_kim
Legend
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682 Messages
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10.1K Points
1 year ago
Hi, adele.g.56.
Let's try reactivating your subscription on the Trend Micro Mobile Security app. Make sure to follow the steps below:
1. Open your Trend Micro app.
2. Scroll down then tap Settings.
3. On the Settings, "Sign out" to sign out your Trend Micro account.
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.
Let us know if you need further assistance.
- TM_Kim
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adeleg56
Neophyte
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2 Messages
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120 Points
1 year ago
I have tried this a couple of times and still shows expired. What next?
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tm_cathy
Superstar
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576 Messages
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9.3K Points
1 year ago
Thank you for your response, adele.g.56.
Upon checking here, you already have 4 devices registered on your subscription. You'll need to delete one to protect your phone. Sign in to your Trend Micro MyAccount to check and delete.
You may refer to this link below for more information:
How to transfer Trend Micro protection
- TM_Cathy
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