L

1 Message

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70 Points

Thu, Aug 20, 2020 9:53 PM

Closed

Trend Micro disabled on start up

When I started up my laptop this a.m. I had 2 messages:

1. Windows Defender had been disabled.

2. Trend Micro had expired, but would remain until a new provider had been installed, or, a renewal request could be clicked.

My Trend Micro expiry is 2022. I did the Ctrl-Alt-Del thing and restarted the laptop thru the Start icon. I clicked on my Trend Micro icon which loaded on my desktop at installation. It said "Disabled", I could gain no access to the program, but another pop up said "Trend Micro is off-line". I shut down and unplugged from power (I am on a satellite network). I rebooted after 20 mins and all appears to be back to normal.

Question: was there a problem with the internet, Trend Micro's server, or was this a scam (or hack)? I want to know if I should expect future problems or not.

Brand User
tm_cathy

 Superstar

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523 Messages

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8.2K Points

1 y ago

Hi, landscape_lyon!

 

Welcome to Trend Micro Home Users Community.

 

It's possible that there was a problem with the internet connection and Trend Micro could not connect to the server. 

 

For more information about Protection Disabled message you may refer to this link below:

 

Error: Protection Disabled

 

Let me know if you have further questions.

 

- Cathy

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