jimkats's profile
Neophyte

Neophyte

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8 Messages

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310 Points

Wed, Jun 9, 2021 9:30 AM

Technical support engineer is not responding

My Home security system has stopped working and I contacted support it was established that the security box is faulty it's flashing red fast upon trying troubleshoot this device. It was established that I need a replacement sent out. Why has it taken my case manager nearly 48 hours to reply when I was told that the case manager would call me in 1 hour. Called support 2 times and no one assists me because my case manager is not responding. can someone please assist? Or is this typical service from Trend Premium service!

Responses

Brand User
angelo_audrey_dizon

Hustler

 • 

162 Messages

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2.9K Points

10 d ago

Hi jimkats!

 

Welcome to Trend Micro Home Users Community.

 

We have sent you a private email with instructions regarding your Trend Micro home network security.

 

Please confirm if you have received it.

 

Thanks!

 

- TM_Angelo

Neophyte

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8 Messages

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310 Points

Yes I received it. Thank you 

Brand User

Hustler

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92 Messages

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1.8K Points

9 d ago

Hi, jimkats

Thank you for your confirmation. Let us know how it goes. 

Feel free to message us again for any updates or clarifications. 

Thank you,
-TM_JD