J
Neophyte

Neophyte

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3 Messages

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150 Points

Sun, Jun 20, 2021 8:22 AM

Shuts down Telstra modem

Hi can anyone tell me how to stop trend micro from shutting down the Telstra modem 

Responses

Neophyte

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3 Messages

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150 Points

1 m ago

Hi 

how do I stop trend micro from shutting down the Telstra modem. When the box is unplugged it never shuts down 

Note: This comment was created from a merged conversation originally titled Trend micro shuts down Telstra modem

Prodigy

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331 Messages

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5K Points

1 m ago

Hi, Jeremy

 

Welcome to the Trend Micro Home Users Community! 

 

Apologies for the inconveniences. I would like to ask for further description and explanation of the symptoms you are experiencing. May I know what do you mean with Trend Micro shutting down your Telstra Modem? May I also know where do you unplugged the Trend Micro Home Network Security? Do you remove it in the port router or unplug it in the power source?

 

Awaiting for your response.

- TM_Rochelle

Neophyte

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1 Message

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70 Points

1 m ago

Mine is exactly the same shuts the modem down at least every hour. Very frustrating when you pay for something and it causes more problems.