J
Neophyte

Neophyte

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3 Messages

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150 Points

Sunday, June 20th, 2021 8:22 AM

Closed

Answered

Shuts down Telstra modem

Hi can anyone tell me how to stop trend micro from shutting down the Telstra modem 

Neophyte

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3 Messages

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150 Points

2 years ago

Hi 

how do I stop trend micro from shutting down the Telstra modem. When the box is unplugged it never shuts down 

Note: This comment was created from a merged conversation originally titled Trend micro shuts down Telstra modem

Legend

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753 Messages

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13.4K Points

2 years ago

Hi, Jeremy

 

Welcome to the Trend Micro Home Users Community! 

 

Apologies for the inconveniences. I would like to ask for further description and explanation of the symptoms you are experiencing. May I know what do you mean with Trend Micro shutting down your Telstra Modem? May I also know where do you unplugged the Trend Micro Home Network Security? Do you remove it in the port router or unplug it in the power source?

 

Awaiting for your response.

- TM_Rochelle

Neophyte

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1 Message

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70 Points

2 years ago

Mine is exactly the same shuts the modem down at least every hour. Very frustrating when you pay for something and it causes more problems.

Brand User
tm_cha

Prodigy

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361 Messages

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5.4K Points

Hi, @shereemuller

 

Can you explain further the issue you're getting? You may also check the link below to find the optimal mode for your home router. How to change to the optimal network mode

 

Awaiting your response.


~TM_Cha

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