Neophyte
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2 Messages
•
120 Points
Renewed them trouble
Renewed recently, renew accepted.
Now have reduced support and multiple requests to sign up and pay for more service that I have before.
Neophyte
•
2 Messages
•
120 Points
Renewed recently, renew accepted.
Now have reduced support and multiple requests to sign up and pay for more service that I have before.
tm_rochelle
Legend
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753 Messages
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13.4K Points
1 year ago
Hi, hekitchen
Welcome to the Trend Micro Home Users Community!
We've checked your account and it is valid until January 2023. It is currently installed on 8 devices, meaning, you may install this on 2 more devices. You may also manage your Trend Micro subscription on our online portal.
May I know what requests for sign-ups you're getting? Could you send a screenshot so we can check further?
Awaiting for your response.
- TM_Rochelle
0
0
hekitchen
Neophyte
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2 Messages
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120 Points
1 year ago
hekitchen
0
0
tm_angelo
Superstar
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445 Messages
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8.6K Points
1 year ago
Hi, hekitchen,
Kindly try to follow the instructions below, if your device doesn't have the latest expiration date.
1. Open your Trend Micro Mobile Security app.
2. Scroll down then tap Settings.
3. On the Settings, tap "Sign out" to sign out your Trend Micro account.
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.
Let us know if you need further assistance.
- TM_Angelo
0
0