H
Neophyte

Neophyte

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2 Messages

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120 Points

Tuesday, December 14th, 2021 8:26 PM

Closed

Resolved

Renewed them trouble

Renewed recently, renew accepted.

Now have reduced support and multiple requests to sign up and pay for more service that I have before.

Legend

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753 Messages

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13.4K Points

1 year ago

Hi, hekitchen

 

Welcome to the Trend Micro Home Users Community! 

 

We've checked your account and it is valid until January 2023. It is currently installed on 8 devices, meaning, you may install this on 2 more devices. You may also manage your Trend Micro subscription on our online portal.

 

May I know what requests for sign-ups you're getting? Could you send a screenshot so we can check further?  

 

Awaiting for your response. 

 

- TM_Rochelle

Neophyte

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2 Messages

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120 Points

1 year ago

hekitchen

4:13 PM (7 minutes ago)
Reply
to Trend, HeKitchen
Displays notification Limited Protection Only
Asks me to sign up for free trial of the following:
Fraud Buster
Pay Guard Mobile
System Tuner
App Mgr
Parental Controls
Lost Device Protection
Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

1 year ago

Hi, hekitchen,

 

Kindly try to follow the instructions below, if your device doesn't have the latest expiration date.

 

1. Open your Trend Micro Mobile Security app. 
2. Scroll down then tap Settings. 
3. On the Settings, tap "Sign out" to sign out your Trend Micro account. 
4. After that, go to Settings again then tap "Set up account" to sign in to your Trend Micro account.

 

Let us know if you need further assistance.

 

- TM_Angelo

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