
Neophyte
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5 Messages
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190 Points
Renewed Subscription - Install Error "Restart Required"
Honestly having the worst time since I today decided to renew my subscription on a Monthly Basis - I have installed and restarted my PC so many times, and I have followed ALL of the steps below and still not having any luck.
I am running Windows10Home
If anyone has any advice I would be super grateful, otherwise I am going to just cut my losses, cancel subscription and join another Anti Virus Service, as I think it will be easier!
Why did this happen?
The installer cannot remove old Trend Micro files even after restarting.
What should I do next?
- Log onto your computer using an account with administrator privileges.
- Download and install the Trend Micro Remnant File Remover Tool to completely remove these files.
- After restarting, run the installer again.
If not resolved, follow this solution from our Community.
Official Solution
TM_Ann
Superstar
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650 Messages
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8.5K Points
1 year ago
Hi, joanne.gamble!
This case is now resolved. Here are the troubleshooting steps that helped to successfully install the Trend Micro program.
We'll close this thread now. Feel free to contact us anytime when you need help with Trend Micro products in the future.
-TM_Ann
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tm_rochelle
Legend
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753 Messages
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13.4K Points
1 year ago
Hi, joanne.gamble!
I am sorry to hear about your experience.
Please try to run the Trend Micro installer again. When you see the Restart Required window, leave the window open and proceed with the steps provided below:
Let us know how it goes.
- TM_Rochelle
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tm_angelo
Superstar
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445 Messages
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8.6K Points
1 year ago
Thanks for the reply joannegamble, we can continue to troubleshoot the concern there.
-TM_Angelo
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joannegamble
Neophyte
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5 Messages
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190 Points
1 year ago
I am still waiting for a call from the team about this. I replied to your email with my contact details a week ago.
Can you please come back to me ASAP - I have had no Virus Protection on my computer since 29th October and really need to get this rectified.
Thank you so much
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