O
Neophyte

Neophyte

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1 Message

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100 Points

Sunday, June 18th, 2023 6:42 PM

Closed

Remove pay Gard

Remove pay Gard

Brand User

Trend Security Expert

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114 Messages

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2.3K Points

6 months ago

Hi @ok2logon,

Welcome to Trend Micro Home Users Community.

Since Pay Guard is not a separate program from Trend Micro Security, we can't uninstall it. If you do not want to use it, you can delete the desktop shortcut icon.

If you wish to disable the Pay Guard pop-up, you may follow the steps on the article provided below:

Disable Pay Guard Pop up


Hope this helps.

Regards,
tm_klariz

Prodigy

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213 Messages

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5.3K Points

@tm_klariz​ 

"If you wish to disable the Pay Guard pop-up, you may follow the steps on the article provided below"

When 100 users say that "this does not work", how can you be so out of touch to suggest over and over again , the same solution????

.

Brand User

Trend Security Expert

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55 Messages

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1.2K Points

Hi @claudiubotezatu​, 


We do apologize for the inconvenience that this issue has brought you. We really felt the need to address this problem immediately so we have released a hotfix for this issue. This is the new solution that we provide to the customers. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

Also, a general update will be deployed to all customers as a fix on this issue that will happen on the 29th of June.

Regards,

tm_rica 


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