W
Neophyte

Neophyte

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1 Message

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100 Points

Tuesday, December 7th, 2021 11:57 PM

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Answered

no connection

pop up keeps saying no internet connection and my antivirus is disabled.

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

1 year ago

Hi, williamarneson49.

 

Let's check on this further. Since you are getting a "Protection Disabled" message, can you follow the steps on the link below then check if the issue would still persist?

 

Fix "Protection Disabled" error from Trend Micro on Windows

 

In case the issue still persists, please provide the exact Trend Micro program version so we can investigate closely. Here's how you can check: How to check Trend Micro program version on Windows

 

- TM_Kim

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