Home network security box won’t stop blinking red

Hi. Thank you for getting back to me. I have followed all the instructions on the above link but no luck - it still keeps blinking red.

Modem router brand: Technicolor TG-789

Frequency of red light: fast blinking

Thank you, radogna0071v! 

Can you please follow the instruction below? 

1. Perform a Power Cycle

1. Turn OFF your router and Home Network Security Station by unplugging their power cords.
2. After a minute, turn ON your router. Wait for 3 to 5 minutes for the router to initialize.
3. Turn ON your Home Network Security Station.
4. Your connection will refresh. Check if your Internet connection has improved.

2. Change your connection to your LAN port

3. Hard reset your Home Network device by following the instruction on this link: How to reset the Station

Let us know how it goes
-TM_Ann

Hi. I have performed all of the above instructions noting that I had to reset the base by holding the reset button rather than through the app because I had deleted and re-installed the app previously. However there is no change to the base station light. It is still blinking red rapidly and it has been over 20 minutes since I pressed the reset button.

Hi Anthony,

I've sent you an email to further help you with this. Please check it if you receive it.

- TM_Kath