Neophyte
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1 Message
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100 Points
Difficulty renewing app across devices
I couldn’t renew my App after renewing my subscription on another device
After a lengthy & frustrating search of your website (reviewing others’ problems, etc) and being frustrated by the automated chat option, & unable to locate a human contact via email, I gave up.
I deleted the Trend Micro App all together, reloaded it from the App Store & was finally able to use my subscription.
if this had not worked I would have gone back to Norton Antivirus, & then spent time (as usual = money) on my mobile phone (don’t have a land line) and asked for a refund.
tm_rica
Trend Security Expert
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55 Messages
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1.2K Points
6 months ago
Hi @simon_sf,
Thank you for joining Trend Micro Home Users Community!
We apologized for the inconvenience you had to experience. For renewing customers, it is best to renew it on a computer/laptop to get the maximum screen of the shopping cart. After it was successfully placed, our Trend Micro applications will automatically update on all of the devices as long as it is installed.
Moving forward, we would like to share about our official website: https://helpcenter.trendmicro.com/en-us/
At the bottom of the page, there is "Connect with Support" and you will find the support hotline and live chat for quick response to your inquiry. And for email, we have a response time of 24 hrs - 48 hrs.
We look forward to helping you in the future! Again, thank you for renewing your subscription with us.
Regards,
TM_rica
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