Neophyte
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6 Messages
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380 Points
Can’t upgrade iPad because you want me to pay for it. I’ve already paid for 5 devices
I’ve paid for 5 devices including my iPad, why won’t you let me upgrade my iOS device?
Neophyte
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6 Messages
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380 Points
I’ve paid for 5 devices including my iPad, why won’t you let me upgrade my iOS device?
tm_klariz
Trend Security Expert
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82 Messages
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1.7K Points
5 months ago
Hi @rhonda_89_dd3208,
Thank you for joining Trend Micro community!
May I ask if you encounter any error message when trying to activate the subscription?
For paid subscriptions, you may activate the license on your devices using your Trend Micro account to sign in.
To activate an existing subscription on the iOS device, you may follow the steps on the link below.
Activating Trend Micro on iOS devices
Hope this helps.
Regards,
tm_klariz
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