Introducing Trend Micro Identity Protection! Experience the security you deserve – begin your 30-day free trial now! Learn more




6 Messages


380 Points

Monday, May 8th, 2023 12:07 AM



Can’t upgrade iPad because you want me to pay for it. I’ve already paid for 5 devices

I’ve paid for 5 devices including my iPad, why won’t you let me upgrade my iOS device?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Brand User

Trend Security Expert


82 Messages


1.7K Points

5 months ago

Hi @rhonda_89_dd3208,

Thank you for joining Trend Micro community!

May I ask if you encounter any error message when trying to activate the subscription?

For paid subscriptions, you may activate the license on your devices using your Trend Micro account to sign in.

To activate an existing subscription on the iOS device, you may follow the steps on the link below.

Activating Trend Micro on iOS devices

Hope this helps. 


Need Help?

Ask the Community

Latest Tech Insights