I'm trying to download this to my 2nd device that my product that I installed on my pc years ago said was available to my account now to my laptop. I am without security because I believed i would have security from this as it said there was 3 devices I could install this product that belonged to me to my account my 2nd device being my laptop. I follow the instructions to download and when I put in the product key I get told that my product key has already been used by another device3 that I assume is my PC but I want my laptop to be my 2nd device on my account what seems to be the problem?? and how can I fix? I deleted a completely FREE 60 day Norton because I was under the impression that this would be available to me and now it is not? I have been fighting with this for 2 days now please help???